Welcome to The Dress Atelier’s FAQ section! We’re here to make your boutique shopping experience as effortless as our globally-delivered dresses. Below you’ll find answers to our most commonly asked questions about our fashion-forward collections, seamless delivery service, and customer care policies.

Our Products

What styles of dresses do you specialise in?
We curate contemporary women’s fashion with particular focus on:
  • Special occasion dresses (wedding guest, cocktail parties)
  • Maternity-friendly styles that don’t compromise on style
  • Everyday elegance with our bestselling Bardot, bodycon and midi dresses
  • Seasonal must-haves including animal prints and gingham patterns
Our Collections section showcases our latest curated edits.
Do you offer plus sizes or petite options?
While our current collection focuses on standard UK sizes 6-18, many of our wrap dresses and jersey styles offer flexible sizing. We recommend checking individual product measurements and our size guide. For maternity wear, our specially designed pieces accommodate growing bumps while maintaining style.
How do I know which dress style will suit me?
Our fashion experts suggest:
  • Bodycon dresses highlight curves beautifully
  • Bardot necklines flatter shoulders and balance pear shapes
  • Midi lengths work universally for most occasions
  • Our “Bestsellers” section features universally loved styles
We encourage ordering multiple sizes/styles to find your perfect fit – returns are easy!

Ordering & Payments

What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All payments are processed through encrypted systems for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. For added security, we recommend PayPal which keeps your financial information private.
Can I modify or cancel my order after placing it?
As we process orders quickly (within 1-2 business days), please email [email protected] immediately with your order number if you need to make changes. Once dispatched, we cannot modify orders but you may return items under our policy.

Shipping & Delivery

Where do you ship and how long does delivery take?
We ship boutique-quality fashion worldwide (excluding some Asian countries and remote areas):
  • Express Shipping (£12.95): 10-15 business days via DHL/FedEx with tracking
  • Free Standard Shipping (orders £50+): 15-25 business days via EMS
All orders are hand-prepared in our Glasgow boutique within 1-2 business days before dispatch.
How can I track my order?
Express shipments include full tracking – you’ll receive a link via email once your order is dispatched. For standard shipping, tracking may be limited but we’re happy to check status updates for you – just email us with your order number.
Do you offer expedited shipping for special occasions?
Our Express Shipping is currently our fastest option. For urgent wedding guest or maternity needs, we recommend ordering at least 3 weeks before your event and selecting Express Shipping. Contact us if you have specific timing concerns – we’ll always advise honestly if we can meet your deadline.

Returns & Exchanges

What’s your return policy?
We want you to love every piece:
  • 15-day return window from delivery date
  • Items must be unworn, with tags attached
  • Original packaging helps protect items in transit
  • Email [email protected] to initiate returns
Pro Tip: Many customers order multiple sizes of our wrap dresses or maternity styles to find their perfect fit at home.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item is faulty. We recommend using tracked services for your protection. For international returns, please mark the package as “Returned Goods” to avoid customs charges.
How long do refunds take to process?
Once we receive and inspect your return (typically 3-5 business days after arrival), refunds are processed within 5 business days. Credit card refunds may take 3-5 additional days to appear on your statement depending on your bank.

Customer Care

How do I contact your customer service?
Our Glasgow-based team loves helping with styling advice or order queries: We aim to respond to all emails within 24 hours (except weekends).
Do you offer styling advice?
Absolutely! Our boutique team regularly helps customers select:
  • Wedding guest outfits appropriate for different dress codes
  • Maternity wear that transitions through pregnancy stages
  • Complete looks with our co-ords and jacket selections
Email us with your event details, style preferences or concerns – we’ll suggest pieces from our collections.

Still have questions? Our friendly team at The Dress Atelier is always here to help you navigate your fashion journey. Email us at [email protected] or explore our latest collections for inspiration.

With love and stylish deliveries,
The Dress Atelier Team