At The Dress Atelier, we’re committed to making your shopping experience as seamless as our beautiful occasion dresses. Below you’ll find all the details about our shipping options and flexible returns policy for our curated collections.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using premium carriers to ensure your special pieces arrive safely.

Shipping Options & Timelines

  • Standard Shipping (£12.95):
    • Processing time: 1-2 business days
    • Delivery via DHL or FedEx
    • Estimated delivery: 10-15 days after dispatch
  • Free Shipping (Orders over £50):
    • Processing time: 1-2 business days
    • Delivery via EMS
    • Estimated delivery: 15-25 days after dispatch

Please note these are estimated timelines and may vary slightly depending on your location and customs processing.

Our Flexible Returns Policy

We want you to love every piece from our collections – whether it’s a stunning Bardot dress, maternity edit piece, or special occasion wear. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Items That Cannot Be Returned

For hygiene reasons, we cannot accept returns on:

  • Bare by Vogue collection (intimate apparel)
  • Final sale items marked in our Bestsellers or Holiday Shop collections

Return Requirements

To be eligible for return or exchange, items must be:

  • In original condition with all tags attached
  • Unworn, unwashed, and free from any damage
  • In the original packaging

How to Return or Exchange

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your request (use our template below)
  2. Wait for Approval – Our Glasgow team will respond within 24 hours with return instructions and your RMA number
  3. Package Securely – Use the original packaging with all tags attached
  4. Ship Your Return to our Glasgow address using a tracked service (we recommend DHL or FedEx for international returns)

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear The Dress Atelier Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

1. [Item Name] – [Size/Color] – [Reason for Return]

2. [Item Name] – [Size/Color] – [Reason for Return]

For exchanges, please specify your preferred replacement: [Item Name] – [Size/Color]

I confirm the items are in original condition with tags attached and have not been worn.

Please provide return instructions at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Exchange shipping costs will be calculated based on your new selection

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Need Help?

For any questions about our shipping or returns policy, please contact our customer service team at [email protected]. We’re here to help you with your occasion wear, maternity edit, or any other special pieces from our collections.

With love and beautiful fashion,

The Dress Atelier Team

62 Jamaica St, Glasgow, GB G6B 4UB