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Welcome to The Dress Atelier (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website mistresswrapdress.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Boutique

The Dress Atelier is a premium online boutique specialising in occasion wear, maternity fashion, and curated collections for the style-conscious woman. Our collections include:

  • Special occasion dresses (weddings, parties, formal events)
  • Maternity fashion that combines comfort with elegance
  • Trend-led pieces including Bardot dresses, bodycon styles, and co-ords
  • Seasonal collections and holiday wear

We serve customers worldwide (excluding certain remote areas and parts of Asia) who appreciate quality craftsmanship and timeless design.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Promptly update any changes to your information

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Use automated means to extract data from our site
  • Misrepresent your identity or provide false information

3. Products & Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However, slight variations may occur due to:

  • Monitor display differences
  • Natural variations in fabric dye lots
  • Minor design updates

3.2 Availability

All items are subject to availability. We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue products without notice
  • Correct pricing errors that may occur

3.3 Special Collections

Note these special terms for certain collections:

  • Bare by Vogue: Intimate apparel cannot be returned for hygiene reasons
  • Bestsellers & Holiday Shop: Marked final sale items are non-returnable

4. Orders & Payments

4.1 Order Process

Your order represents an offer to purchase which we accept when we:

  • Send an order confirmation email, and
  • Dispatch your items

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted systems.

4.3 Pricing & Currency

All prices are in GBP (£) and include VAT where applicable. International customers may be subject to:

  • Customs duties
  • Import taxes
  • Other fees imposed by your country

These charges are the customer’s responsibility.

5. Shipping & Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL/FedEx, 10-15 days after dispatch
  • Free Shipping (Orders over £50): Via EMS, 15-25 days after dispatch

All orders are processed within 1-2 business days.

5.2 Delivery Areas

We ship worldwide except to:

  • Certain remote areas
  • Parts of Asia (as determined by our carriers)

5.3 Delivery Issues

While we carefully package all items, please:

  • Inspect packages upon delivery
  • Report any damage within 48 hours
  • Contact your local carrier for lost packages

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include your order number and item details
  3. Wait for return authorization
  4. Ship items to our Glasgow address with tracking

6.3 Refunds

Refunds will be:

  • Processed within 3-5 business days of receipt
  • Credited to your original payment method
  • Excluding original shipping costs (unless faulty)

7. Intellectual Property

All content on our site, including:

  • Product designs
  • Photography
  • Text content
  • Logo and branding

is the property of The Dress Atelier and protected by intellectual property laws. You may not reproduce any content without our express written permission.

8. Liability Limitations

8.1 Product Use

The Dress Atelier shall not be liable for:

  • Any injury or damage resulting from product use
  • Improper care of garments
  • Any consequential or incidental damages

8.2 Website Use

We strive to maintain site availability but are not liable for:

  • Temporary unavailability due to technical issues
  • Any loss or damage from site use
  • Content accuracy of third-party links

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

12. Contact Us

For any questions about these Terms and Conditions, please contact:

The Dress Atelier Customer Service
62 Jamaica St, Glasgow, GB G6B 4UB
Email: [email protected]